Frequently Asked Questions

No — the desktop application is fully offline-first. It runs entirely against a local database and never requires an internet connection to bill, manage inventory, or run reports. The web application, by contrast, does need a connection since it talks to the cloud backend directly.

The desktop app is a standalone Windows application with an embedded local database — it works fully offline. The web app is the same core experience delivered through your browser from any device, but it requires an internet connection. Installing the web app as a PWA (Progressive Web App) just adds a home-screen/desktop icon and an app-like window on top of the web app — it doesn't add offline capability.

Yes. Many businesses run the desktop app at the counter for day-to-day billing and use the web app to check in remotely. Bridging data between the two requires the paid Cloud Sync add-on, since they don't share a database automatically.

It lets you choose exactly which data tables (customers, invoices, products, and more) get synced from your offline desktop installation up to the cloud, so that data becomes visible in the web app too. It's selective and opt-in by table, not an all-or-nothing mirror of your entire local database.

Yes, you can upgrade or downgrade your plan at any time from within the app. Changes take effect on your next billing cycle.

All web traffic is encrypted in transit, passwords are hashed (never stored in plain text), and every tenant's data is isolated from every other tenant's at the database level. See our Data Usage Policy for full details.

Your account moves to a read-only state until you choose a paid plan — none of your data is deleted. Pick any plan and continue exactly where you left off.

User and product limits are a running cap on your account, not a monthly reset. Invoice limits are a monthly volume allowance appropriate to your plan tier.

Prices shown are exclusive of applicable taxes, which are added at checkout in accordance with Indian GST regulations.

Cloud Sync is priced separately from the core plans above — contact our sales team for current add-on pricing for your business size.