Refund Policy
Last updated: [EFFECTIVE DATE]
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This Refund Policy explains when a subscription payment made to InventiPro Pvt. Ltd. ("InventiPro", "we", "us", or "our") for the InventiPro desktop application, web application, or related services (collectively, the "Service") is eligible for a refund. It should be read together with our Terms & Conditions.
1. Free Trial
Where offered, the free trial period is provided at no charge. Because no payment is taken during the trial, there is nothing to refund for the trial period itself. You may cancel at any time during the trial without being charged.
2. Subscription Refund Eligibility
If you are not satisfied with a paid subscription, you may request a refund within[REFUND WINDOW — e.g. 7 days] of the initial charge for that billing period. Refund requests made after this window has passed are not eligible under this policy, except where required by applicable law.
3. How to Request a Refund
To request a refund, email support@inventipro.com with your account details and the reason for your request. We may ask follow-up questions to understand and resolve the issue before processing a refund.
4. Non-Refundable Items
The following are not eligible for a refund:
- The portion of a billing period that falls outside the refund window described in Section 2;
- The Cloud Sync add-on, once it has been provisioned and used to sync data for the current billing period;
- Renewal charges where the subscription was not cancelled before the renewal date, subject to Section 2.
5. Processing Time
Approved refunds are processed to the original payment method within [PROCESSING TIME — e.g. 5–10 business days], though the exact time for the funds to appear may depend on your bank or payment provider.
6. Downgrades vs. Cancellations
Downgrading to a lower-tier plan takes effect at the start of your next billing cycle and does not itself trigger a refund for the current period. Cancelling your subscription stops future billing but does not retroactively refund the current billing period unless the request falls within the refund window described in Section 2.
7. Disputes and Chargebacks
If you have a billing concern, please contact us at support@inventipro.com before initiating a chargeback with your bank or card issuer, so we have an opportunity to resolve it directly. Chargebacks filed without first contacting us may result in suspension of your account pending resolution.
8. Contact
Questions about this Refund Policy can be sent to support@inventipro.com.