Grievance Redressal Policy

InventiPro, a Sole Proprietorship, owned by Somendra Singh, based in India (Udyam Registration No. UDYAM-RJ-17-0675949; MCA SRN AC6189259), with its registered office at 141, Laxmi Nagar, Niwaru Road, Jhotwara, Jaipur - 302012, Rajasthan is committed to addressing complaints from users, subscribers and visitors ("you") about the InventiPro desktop application, web application and related services (collectively, the "Service") promptly and fairly. This Grievance Redressal Policy explains how to raise a grievance and what to expect once you do.

1. What Counts as a Grievance

A grievance is any specific complaint about the Service, including but not limited to:

• A billing, subscription, or refund issue you believe was not handled correctly;
• A technical fault that a normal support request has not resolved;
• A concern about how your data was collected, used, or shared, including under our Privacy Policy;
• Content or conduct on a public InventiPro-hosted page (such as a table-ordering or booking page) that you believe is unlawful, abusive, or violates our Terms & Conditions; or
• Any other conduct by InventiPro, or by a tenant business using InventiPro, that you believe breaches these policies.

A grievance is different from an ordinary support request (a question, a how-to, or a bug report with no unresolved complaint attached) — those are handled through regular support at support@inventipro.com and do not need to go through this process.

2. Grievance Officer

In accordance with applicable Indian law, the following person is designated as the Grievance Officer:

3. How To File a Grievance

Email the Grievance Officer at support@inventipro.com with the subject line "Grievance", and include:

• Your name and the email address or account associated with your InventiPro account (if any);
• A clear description of the issue, including relevant dates;
• Any supporting evidence — screenshots, invoice numbers, or correspondence; and
• What outcome you are seeking.

4. Acknowledgement and Resolution Timeline

We will acknowledge receipt of your grievance within 2 business days. We aim to resolve most grievances within 30 days of acknowledgement; where a grievance is complex and genuinely needs longer, we will tell you the revised timeline and the reason for the delay. Where a grievance concerns unlawful content on a public InventiPro-hosted page, we will act on a verified request within the time limits applicable Indian law prescribes for that category of content.

5. Escalation

If you are not satisfied with how your grievance was handled, you may ask, in writing, for it to be reviewed directly by Somendra Singh at the address in Section 2. This is an internal escalation step and does not require you to file a fresh grievance.

6. Your Statutory Rights Are Not Affected

Nothing in this policy limits any right you have under Indian consumer protection law. You may also approach the National Consumer Helpline (1915, or consumerhelpline.gov.in) or the appropriate consumer forum under the Consumer Protection Act, 2019, at any time — you do not need to exhaust InventiPro's internal process first, though we would appreciate the opportunity to resolve the issue directly.

7. Contact

Questions about this Grievance Redressal Policy can be sent to support@inventipro.com. If you suspect a communication claiming to be from InventiPro is fraudulent rather than a genuine service issue, see our Fraud Disclaimer instead.